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Rental Shop Policies

Rental Policies

To protect the investment in and integrity of our equipment, we have several policies in place to ensure the safe handling of ORC rental gear.

General Polices

It is the customer's responsibility to check over equipment and to note any pre-existing problems before leaving the ORC. The customer may set up equipment or examine it as needed.

ORC equipment is designed for a specific function. It is the customer's responsibility to use equipment only for its intended use.

Outdoor Recreation staff will explain the proper and safe use of the equipment as needed.  This explanation is not a substitute for training from a certified professional.

Equipment may be reserved up to 60 days in advance with payment of the rental fee upon reservation.  Equipment may require a deposit.

Customers may be limited to renting certain items for themselves only (e.g. Skis, Snowboards).

All equipment is due on the scheduled return date. 

WSU students, faculty and staff, as well as the general public (18 or older) may rent equipment from the ORC.

The ORC reserves the right to refuse service.


Cancellations made four or more business days from the pick up date will receive a full refund. Cancellations made within three business days, with the exception of same day cancellations, will forfeit 50% of the rental fee.

Alterations that decrease reservation value 50% or more of the total value of the reservation will be considered cancellations and will be treated as such regarding refunds.

Customers failing to pick up reserved equipment will forfeit all monies, except deposits.

Same day cancellations will be considered items that have not been picked up and will not be subject to a refund.

Refunds will not be given for equipment that is unused or returned early.


All equipment is due on the scheduled return date.

Equipment returned after the scheduled return date will accrue fees at the daily rate for each day late up to five days from the third and final  contact attempt.

Rental items not returned within five business days of the third contact attempt will be considered lost and be subject to full replacement costs plus a 10% restocking fee.

Equipment must be returned clean, dry, and properly packaged or a fee will be assessed. The minimum cleaning fee is $20, plus $20 per additional hour of cleaning required.

Customers will be charged for any alteration of equipment (e.g. removal of thwarts from rafts).

Any loss or damage that is present on the equipment once it leaves the ORC is the responsibility of the customer. Cost of lost or damaged equipment will be the retail value of the item plus 10%.

The customer will have five business days from the third contact attempt to make full payment of fees. Delinquent fees will be charged to WSU Student Accounts, if applicable. 

Assumption of Responsibility and Risk

In consideration for being allowed to utilize ORC equipment and services, as well as traveling with any ORC equipment, customers voluntarily agree to assume all risks involved, and that direct supervision by Washington State University staff may not be provided and by using the equipment and services of the ORC. Customers expose themselves to the risk of injuries, including but not limited to, temporary or permanent muscle soreness, sprains, strains, cuts, abrasions, bruises, ligament and/or cartilage damage, bone fractures and/or breaks, head, neck or spinal injuries, loss of use of arms and/or legs, eye damage, burns, emotional trauma, drowning, disfigurement, or death. 

Customers also will recognize that in addition to the above risk of injuries and/or death, there are risks when loading and unloading equipment from vehicles including but not limited to: damage to vehicles or damage to other vehicles in travel, injury to vehicle loader and users of the vehicle. By accepting assistance from ORC staff with loading and securing boats to the vehicle, customers will agree to accept the risks stated.

Customers will also recognize that there are both foreseeable and unforeseeable risks of injury or death that may occur as a result of the use of ORC equipment and services that cannot be specifically listed.

Customers also recognize that the actions of other users of ORC equipment and services may cause harm or loss to their person or property and agree to assume the risks of same.